Thank you for choosing Alyssacarver Easter Wreath. We are dedicated to providing you with a seamless shopping experience from start to finish. Please review our Order Fulfillment and Returns policy below:
Order Fulfillment:
Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays.
Shipping Options: We offer standard and expedited shipping options to accommodate your needs. Shipping times may vary depending on your location.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Delivery Issues: If you encounter any issues with your delivery, please contact our customer service team at servicecenter@alyssacarver.com for assistance.
Returns and Exchanges:
Return Eligibility: We accept returns within 30 days of delivery for unused and undamaged items in their original packaging.
Return Process: To initiate a return, please contact our customer service team with your order details. Returns without prior authorization may not be accepted.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Processing: Refunds are issued within 5-7 business days after receiving and inspecting the returned items.
Exchanges: We currently do not offer exchanges. If you need a different item, please initiate a return and place a new order.